Contact
Contact
Contact

How we help sites

Decreasing site burden, increasing patient enrollment

Site performance and enrollment

We have the people, solutions and relationships to increase site performance and enrollment

Site burden has long been one of the leading causes of study delays, heightened by increased workloads, and more complex study protocols. Since the pandemic, 76% of healthcare professionals have reported feelings of burnout, which is why it’s not surprising that 37% of study centers fail to meet enrollment targets.

Having supported over 7,000 sites across the globe find, screen, and randomize more patients, Clariness has the people, solutions, and relationships to increase site performance and enrollment.

Increased site performance, across multiple indications

We have an NPS score of 9 with sites across the globe, as we work closely with site staff to decrease burden, and increase performance.

Recent site performance highlights include:

  • Increased site screening per month by 97% and contributed 37% of ranodmized patients
  • Completed recruitment 3 months early through working with 180 sites across 11 countries
  • Provided site selection and international recruitment, and contributed 30% of randomizations
  • Study organizer was so happy with our site relationships, we were given 25% more sites than planned
Download our site performance case studies

A team dedicated to site support

Our Enrollment Success Team are dedicated to supporting sites

Our in-house team of patient and site engagement experts communicate with site staff in their native language, to support the patient screening process.
  • First patient contact within 1hr of study registration
  • Direct patient scheduling increases randomization rates by 3x
  • Omnichannel contact center aiming at 90% patient reachability

Reducing site burden

Our Site Contact Center boosts site efficiencies

Our new Site Contact Center speeds up site follow-ups by 75%, enabling them to reach four times as many sites.

Clariness’ new Site Contact Center accelerates site follow-ups by 75%, centralizes onboarding and training, and enhances partnership visibility. It optimizes marketing spend by monitoring site capacity, improves patient care through efficient patient relocation, and operates in over 50 countries.

Learn more about our Site Contact Centre

How our Enrollment Success Team works

Split into two functions, our team of experts pre-qualify and support patients, and work closely with site staff to accelerate the screening process.

Patient Service & Success Managers

This team is dedicated to connecting with, and pre-qualifying patients, while answering and questions they have about the process.

Success for this team includes making first contact within 1hr globally, directly scheduling site visits, and explaining study protocol criteria in the patient’s local language.

Site Partnership Managers

This team is dedicated to supporting site staff manage and progress patient referrals, to increase site screening performance.

Success for this team includes onboarding and training sites within just 2 weeks, performing patient follow-up on behalf of site staff, and running site staff through the medical checklists and study requirements.

Clariness is the recruitment solution of the future.
Bianca Krug-Hoeren
Study Coordinator, Department of Cardiology, Clinic Maria Hilf GmbH
We are very happy with the service and wish the recruitment campaign hadn’t ended so soon.
Bettina Lippold
Study Coordinator, St. Johanes Hospital
We have a very large patient database but it is much easier to use Clariness referrals.
Ronny Bauer
Clinical Study Coordinator, Asklepios MVZ Bayern – Landsberg
Clariness has supported us in patient recruitment in nine studies across six different indications, accelerating recruitment, and increasing screening and randomization numbers. Referrals have been constant and consistent, so we’re excited to see the results of continuing patient recruitment through the ClinLife® Registry.
Isabelle Schenkenberger
Principal Investigator, Velocity Berlin
Clariness perform the pre-screening and get lots of information for us, before we contact the patient. It really helps us as we’re a tiny department that does a lot, so anything that helps is appreciated.
Rebecca Wirth
Human Research Protection Program Coordinator
It’s a bit like magic – we don’t have to do anything and suddenly, we have a list of interested participants!
Dr. Laura Blauth
Clinical Trials Manager
John Stuart

Job title

We hope to set a new industry standard for study reviews, and in doing so, create better trial experiences for patients and sites. Clariness provides us with unfiltered access to patient voices, which allows us to create better patient experiences at every stage of our study

Contact us

Get in touch to find out how we can accelerate your clinical trials

Speak to one of our experts today for personalized solutions and support

Get in touch