Clariness launches new Site Contact Center, boosting site support efficiencies by 4x
Published by Joseph Yeomans on 19 September 2024
Berlin, Germany 19 September 2024 – Clariness’ new Site Contact Center has slashed time to follow up with sites by 75%, reaching four times as many sites in the same time as before.
Following six months of pilot testing, the new Site Contact Center allows Clariness to not only fast-track site follow up, but also expedite the site onboarding process and centralize tracking of site opt-in, training, onboarding, activation and partnership management, all in one system.
The Site Contact Center enhances visibility and reporting into the site partnership process and progress. Processes such as site trainings are now updated to include patient pre-screener walk throughs, so sites can proactively identify potential risks or issues to act earlier and mitigate them.
Site burden can cause marketing budget spending to get out of control, quickly. With the new Site Contact Center, Clariness’ Enrollment Success Team can monitor site capacity daily and reallocate marketing spend only to sites with capacity to actively work referrals and avoid wasting media budget.
“We are thrilled to launch the new Site Contact Center, providing granular reporting and tracking of all our site engagement and partnership data. Our Enrollment Success Team works tirelessly to provide dedicated and personalized one on one site support, and these improvements will transform our partnership with sites to be more efficient, cost-effective and provide better care for patients.” said Anaita Tejpal, Head of Enrollment Success Team at Clariness.
The increased visibility of the Site Contact Center will save sponsors time and money, while actively improving patient care, with the enhanced ability to relocate patients from non-performing to high performing sites so patients can get the care they deserve.
“Having supported site performance and enrollment at over 7,000 sites, we are proud to continuously innovate to make our site partnership more efficient. We’ve seen great success with the pilot program seeing onboarding and time to follow-up cut by up to 75%. All programs since its introduction, have seen time to follow up with sites drop on average by 30%, while the number of sites with patients has doubled; this scalability is exciting for the future. We look forward to seeing the continued success of the new Site Contact Center as we work to reduce site burden and ensure site satisfaction.” said Jakob Stahlberg, Vice President of Operations at Clariness.
The Site Contact Center communicates in local language and operates in over 50 countries. To learn more about the Site Contact Center, visit www.clariness.com/site-contact-center
About Clariness
Clariness provides high-end services across the clinical trial lifecycle, including study feasibility, patient recruitment, and patient retention services, for pharmaceutical companies, contract research organizations (CROs), and study sites across the globe. Dedicated to improving patients’ lives by accelerating the development of medical treatments and therapies, Clariness is the leading expert in global patient recruitment with 18+ years’ experience. Clariness has supported over 1,200 clinical trials worldwide through its market leading patient portal ClinLife®, which is active in 50+ countries, available in 35+ languages, covers 80+ indications, and welcomes 15+ million visitors per year. For more information, visit www.clariness.com and www.clinlife.com.
About ClinLife®
ClinLife® is a patient-friendly digital platform that allows users to browse indications, find matching clinical studies and apply for them via the portal. Different sponsors, sites, CROs and digital health applications list a single study or an entire portfolio of clinical trials on ClinLife®.
Press Contact: Joseph Yeomans, VP Marketing, [email protected]
