Site Contact Center – Simplifying site communication
Site Contact Center – Simplifying site communication
What are the 3 main benefits of our Site Contact Center?
- 4x faster time to follow up with sites
- Site capacity tracking, daily monitoring and referral reallocation reduces marketing spend waste
- Enhanced visibility & reporting into the site partnership process
Are you struggling to meet your timelines for processing patients?
We have helped over 7,000 sites enroll patients in 52 countries. If you want to know more, get in touch with us today.
What are the key problems the Site Contact Center solves?
Site onboarding time – The new Site Contact Center saves 75% of time vs traditional manual onboarding
Referral overload – We automatically pause marketing budgets and referral allocation in accordance with site capacity
Main features of our Site Contact Center:
- Available in local languages in over 50 countries
- Dedicated Site Partnership Management (SPM) with 1 contact person per site
- Granular site onboarding reporting
- Initiate & monitor a set of actions to gather site opt-ins and set training flags
- Site capacity tracking (track site opt-in, training, activation and onboarding)
- Daily monitoring of site capacity by SPM
- Facilitates pre-screener walkthroughs to identify and mitigate risks early on
- 360 view dashboard with increased visibility into all areas, such as the site referral capacity workflow
- Reallocating of patients from low to high performing sites
- Readjustment, pause and reallocation of marketing spend
- Notes and activity history
Case study
The impact of our new Site Contact Center was clear in a patient recruitment campaign for a leading biotech company in chronic rhinosinusitis.
We supported a 10 month campaign in the United States at 36 sites.
Compared to a previous campaign, with the use of the Site Contact Center we cut costs everywhere.
Highlights:
- 36% reduced cost per randomized
- 27.8% contribution of total enrolled patients
- 79.7% lower cost per site referral than target
- 95% reachability rate
Are you planning a study and need help with your site partnership management?
We cut times for site follow up by 75% while processing double the patients. For help with your study, contact us now.